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NEWS  |  Holiday Notice
25-03-2022
April 2022 sailing schedules updated

Sailing schedules of April has been updated, please check the following link for your information:

Sailing schedule

Hong Kong office will be closed:

3 Jun 2022 (FRI)
- Tuen Ng Festival

1 Jul 2022 (FRI)
- HKSAR Establishment Day

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China office will be closed:

3-5 Jun 2022 (FRI-SUN)
- Dragon Boat Festival

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Indonesia office will be closed:


1 Jun 2022 (WED)
- Pancasila Day

10 Jul 2022 (SUN)
- Eid al-Adha

30 Jul 2022 (SAT)
- Islamic New Year

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Singapore office will be closed:

11 Jul 2022 (MON)
- Hari Raya Haji Holiday

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The Netherlands office will be closed:

5-6 Jun 2022 (SUN-MON)
- Whit Sunday and Whit Monday

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We will resume on next working day.

Happy Holiday!

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Competent and quick handling of our enquiries,... Read more

Rainer Jungjohann
Managing Director
Carromco

As a long time customer we apprciate the excellent services of ENSIGN here in Hong Kong.
Competent and quick handling of our enquiries, very transparent reporting, and total solution for our logistics here in Hong Kong and abroad. Can highly recommend the great services of the ENSIGN Team.

They run our key distribution hub in Asia... Read more

Mika Rihtila
Executive Vice President & CFO
Halti Oy

Ensign has been our logistics services provider since 2011.

They run our key distribution hub in Asia for value added logistics services, receiving goods from our suppliers in China and South East Asia and distributing to our clients in both Asia and Europe. Ensign has proven to be a professional, efficient and trustworthy logistics partner. We have been extremely pleased with the services provided by Ensign.

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FAQ

Sea

Q. Is Ensign entitled to issue house bill of lading (B/L) for shipments on board in China?
A. Ensign is a legitimate non-vessel operating common carrier (NVOCC), registered at the Ministry of Communications (MOC). We are licensed for issuing house B/L to clients for shipments on board in China.
Q. What is heavy weight surcharge?
A. Carriers usually impose a maximum loading weight limit on each container, and a heavy weight surcharge will be incurred should the containers exceed the weight limit. There is no standardized charge as each carrier has its own policy. Please contact us for further details.

Air

Q. Does Ensign offer online air booking form for download?
A. Yes, clients can download the form via 'http://www.ensignfreight.com/eng/tools03.php. Other forms such as Shipping Order form and Letter of Indemnity are also available for download.
Q. Should FOB shippers in China contact Ensign Hong Kong for air booking?
A. Ensign operates 12 branch offices in China. FOB shippers should contact our local branch office in their proximity for air booking. Should there be any inquiry, please contact our Hong Kong staff for assistance.

Logistics

Q. Does Ensign provide warehouse logistics services?
A. Yes, Ensign provides a variety of warehouse logistics services such as Bonded, Non-bonded and Bonded Logistics Park in China. Please contact us for further details.
Q. Can I check the status of cargos using Ensign’s warehouse logistics service in different regions through a single online system?
A. Yes, Ensign’s online tracking system is a user-friendly media offering a “single-point-of-contact” for clients to check their cargo status in less than two minutes.
Q. Do I have to pay any fees at the destination of my shipment?
A. You may be required to pay offloading and documentation fees at the destination country. Each country has its own policy regarding such fees.